The Artful Canine Shipping Options & Order Tracking

SHIPPING OPTIONS & ORDER TRACKING

We use USPS shopping and offer the following methods for domestic and International shipping at checkout. You will receive shipping and delivery notifications for your order via email. 

Please note that orders are not shipped on Saturday, Sunday, and USPS designated holidays.

Domestic (US) Shipping Options

  • USPS Standard Shipping (Ground Advantage, 2 - 5 day delivery). With a flat rate of $5.99 per order, Standard Shipping arrives within 2 - 6 business days in the continental US. This is the method used for our Free Shipping over $60* offers as well. See map below for approximate transit times. 
    * Orders over $299 do not qualify for our free shipping over $50 due to the weight of the shipment as it cannot be shipped by USPS Ground Advantage.
  • USPS Priority Mail (2-3 day delivery). At a flat rate of $10.99, this method delivers within 2 - 3 business days in the continental US. These orders are trackable, and when shipped, a tracking email will be provided. 
  • USPS Express Mail Shipping (1-2 day delivery). A flat rate of $24.99, this is our overnight shipping which arrives the next day (weekends and holidays excluded). These orders are trackable, and when shipped, a tracking email will be provided. Note: Some locations cannot be delivered overnight - usually more rural areas that are not located close to a USPS sort facility. Please use the USPS Rate Calculator (select Priority Mail Express) to see if your order can be delivered overnight.

usps-transit-map.jpg

 International Shipping Options:

  • Global Post International Shipping. Starting at $15.99, rates depend on the country being shipped. We do not offer free or discounted International shipping at this time. Delivery ranges from 14 - 21 days, depending on your country. Global Post International shipments are trackable, however delivery dates cannot be guaranteed nor refunded due to delays in customs which are beyond our control.

 Note: Shipping promotions/discounts are not available for international orders.

CANCELLATION POLICY

Order cancellations on in-stock items, if requested prior to an order being shipped, are accepted. Custom-made items cannot be cancelled. There is a $1.00 fee for each in-stock order cancelled.

MERCHANDISE AVAILABILITY & ORDER PROCESSING

Merchandise Availability
All of our products are made by us here in our Florida facility and are available for immediate shipment with exception to custom orders and select harnesses, which are made to order.

  • In-stock* orders received by 11:00AM (EST) MON - FRI are shipped the next business day. Note that orders are not shipped on USPS designated holidays.
  • Custom orders received by 12AM (EST) are put into production the next business day and require 2 - 5 business days for processing.

*There are occasions when our in-stock merchandise may sell out during your shopping experience. When this occurs, we will advise you (within 24 hours) of product availability, estimated ship date and order options.

!