RETURN & EXCHANGE POLICIES & INSTRUCTIONS
Just need a different size? We try to make exchanges easy.
- Need it Fast? Best thing to do is purchase the size you want on a new order, and return what you have for a refund. Make a note on your return that you ordered a different item on a new order, and we will refund any shipping that you paid for on the new order.
- Not in a Hurry? If you aren't in a hurry, return your item with a note telling us what you need. You will not be charged for the exchange, so long as the item being returned, and the item being requested are the same price. You will also not be charged for shipping on the exchange.
Please note that some items cannot be returned for exchange, as noted in the "Refunds" section below.
We are confident that any of the products you purchase from The Artful Canine will meet you and your canine companion's expectations. However if you do find it necessary to return an item, please note the following:
- Merchandise must be returned in new, unused & unsoiled condition. With exception to custom or made-to-order items*, your purchase can be exchanged or returned for any reason up to 30 days after receipt.
- Sorry, custom ordered or made-to-order products cannot be returned and are non-refundable.
- Defective merchandise that does not stand up to our 1 year guarantee (see below for details) may be returned for a replacement or refund. Please contact us if you have a defective product for authorization and instructions.
- Returned Orders with Free Shipping will incur a $4.99 restocking fee (charged only when all items in the order are returned).
- Shipping costs associated with returning items are the responsibility of the buyer and are not refundable.
Please mail all return/exchanges with a copy of your packing slip, or a note with return/exchange instructions & your order number to:
The Artful Canine - RETURNS
7614 Matoaka Rd
Sarasota, FL 34243